National General Car Insurance Review (With Quotes, 2023)

Founded by General Motors, National General is the only insurance company in the U.S. to have come out of an automobile manufacturer. Previously known as GMAC Insurance, the auto insurance company lists the national average for its policies at $139 per month. Allstate acquired National General in 2022.

If you’re unsure whether National General insurance is the right type of auto policy for you, the easiest way to check is by comparing prices. Insurify is the best place to compare millions of quotes from hundreds of car insurance companies for free, all in a few clicks. Looking up insurance products doesn’t need to be overwhelming. Get started with your free quote today!

National General Industry Rankings and Scorecard

In terms of ratings and customer satisfaction, National General auto insurance generally falls below average. Out of all the insurance providers involved in the 2020 J.D. Power U.S. Auto Claims Study, the company ranked last, with a score of 815 points out of 1,000. While it doesn’t have the best rating, its policyholders can benefit from a large number of discounts and savings.

Insurify Composite Score Methodology

The Insurify Composite Score is a proprietary rating calculated by a team of data scientists at Insurify, weighing multiple factors that reflect the quality, reliability, and health of an insurance company.

Inputs to the score include financial strength ratings from A.M. Best, Standard & Poor’s, Moody’s, and Fitch; J.D. Power ratings; Consumer Reports customer satisfaction surveys and customer complaints; mobile app reviews; and user-generated company reviews.

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National General Car Insurance Quotes by Driver History

National General calculates car insurance quotes similarly to most insurers. One factor that can greatly impact insurance rates is each individual’s driving history. Safe drivers with little to no violations, like DUIs, tickets, and collisions, tend to pay much lower deductibles and premiums. Motorists, both low- and high-risk, can take a defensive driving course to lessen their expenses.

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National General Car Insurance Quotes by State

A number of factors can impact car insurance quotes, and location is one of them. From your state to even your ZIP code, location is an indicator of risk and how much it costs to insure you. Urban areas lead to higher population and traffic, meaning more accidents. This could cause damage, bodily injury, and more, compared to cities with fewer cars and low-mileage drivers.

National General auto insurance is offered in all 50 states.

National General Car Insurance Pros and Cons

There are pros and cons to the National General insurance company. While it doesn’t offer the lowest prices and reviews are mediocre for its customer and claims services, it does offer a lot of discounts, as well as benefits for members of the National General Motor Club. Regardless of whether it’s the right insurer for you, do your research to make sure you’re not uninsured.

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National General Car Insurance Discounts

One area where National General shines is its plethora of discounts. While its basic insurance premiums aren’t the lowest in the industry, you can get great deals on auto insurance after factoring in available discounts. There are the usual discounts found across companies, in addition to a few other specific ones that cater to certain drivers, policies, and bundling options.

Driver-Based Discounts

Drivers who insure multiple vehicles, have cars with anti-theft devices, or have low mileage all qualify for discounts. In addition, National General still offers a special discount when insuring General Motor vehicles, honoring its origin from the company.

Policy-Based Discounts

As mentioned, National General offers a number of discounts that are commonly offered across the auto insurance industry, like benefits for policyholders who pay for their policy in full, as well as for members of specific organizations or affinity groups. It also offers more specific discounts, like up to 20 percent off with a multi-policy discount for people who cover both their car and RV.

Bundling Discounts

If you have multiple policies, a great way to save is by choosing to purchase them all with the same insurer. Homeowners can find savings if they combine their auto policy with their renters or home insurance policy. While National General doesn’t offer life insurance, it does offer health insurance that can help cover medical payments and more.

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National General Car Insurance Coverage Options

As part of its “standard” auto insurance coverage, National General offers comprehensive and collision coverage, liability coverage, uninsured and underinsured motorist coverage, medical payments coverage, and personal injury protection (PIP) coverage. Available, optional add-ons include towing and labor coverage, roadside assistance, rental car reimbursement, and more.

Note that this company isn’t known to be one of the best money-saving options on the market, so you might want to consider looking elsewhere if you want to purchase basic coverage for your auto insurance policy. The main area where policyholders can save is through discounts, many of which are commonly offered by other insurers.

Liability Coverage

Mandatory in most states, National General offers its policyholders both bodily injury liability and property damage liability. This helps cover you if you are found at fault for a car accident and need to pay for any medical bills or property damage that you caused to the other party. For example, you wouldn’t be stuck paying out of pocket for damaging someone’s car.

Personal Injury Protection Coverage (PIP)

If you reside in a no-fault state, you are required to have either medical payments coverage or PIP coverage. National General offers PIP, which can help cover your medical payments, even long after an accident happens. This means if you or your family members sustained injuries that require regular hospital visits and rehabilitation, PIP would cover that.

PIP tends to cover more expenses than medical payments coverage does, but unlike medical payments coverage, you’ll have to meet a deductible. Check to make sure you are comfortable with the level of PIP coverage before purchasing your insurance policy.

DynamicDrive Telematics App

National General allows drivers to opt-in to their DynamicDrive smartphone app to measure and track policyholder’s driving behavior. Good drivers can benefit from the data the telematics app collects, as the insurance company will reward safe drivers with better insurance rates.

Roadside Assistance

If you are a member of the National General Motor Club, then you have access to a full-scale roadside assistance package that runs 24 hours, seven days a week. This means that you are covered if you’re stranded because you ran out of gas, you accidentally lock your keys in your car, get a flat tire, need your battery jump-started, or need your car towed elsewhere.

In addition, members can get up to a $750 emergency expense reimbursement to cover meals, lodging, and similar expenses if they get into an accident while they are out of town. Members also get some familiar motor club perks like free maps, discounts at hotels and restaurants, and an online trip planner. If you’re a member and need roadside assistance, call 1 (800) 997-6651.

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National General Insurance Reputation

Based on a number of surveys and reviews found online, National General doesn’t have the greatest reputation when compared to other car insurance companies in the market. It is known to be a pricier option for basic auto insurance coverage. If you don’t qualify for its more specific discounts, it is less likely for you to find many benefits from purchasing a policy with this insurer.

In addition, its customer service performance is lackluster and doesn’t receive rave reviews. However, the company does provide a claims service that runs nonstop, 24 hours, seven days a week. This might be a helpful and reassuring benefit for drivers who find themselves on the road during unconventional times, like frequent road-trippers, truck drivers, freelancers, and the like.

National General Customer Service

While customer reviews for National General have a range, they are generally pretty mediocre. Some reviewers complained about the way the company handles its claims process, while others said that they were dropped from their policy after they filed a claim. However, a few reviewers did have more positive things to say about its low prices and friendly staff.

National General Claims Filing Process

Policyholders can easily file a claim online through the National General Claims Center. If you would prefer to speak with a representative, you can either call 1 (800) 468-3466 or talk with a chat agent in the Claims Center online. Policyholders can also file a claim for someone else just by knowing their policy number and without having to create an account on the website.

Once you have filed a claim, you can simply manage and track its progress online by entering the claim number and policy number. It might be helpful to note that National General does not have a reputation for a smooth and easy claims-filing process. If you don’t qualify for its discounts, the company can be an expensive option with a mediocre claims-filing process.

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National General: Is it right for you?

With more than 600 car insurance companies in the market, trying to find the right fit can feel a bit daunting. This is where Insurify can help! Our data tools make it easy to find insurers that have policies specifically tailored to your profile, like RV owners, OnStar subscribers, or those who buy General Motor products. Your free quote is just a few clicks and mere minutes away!

Frequently Asked Questions