Tower Hill Home Insurance Review: Is it the right choice for you?

If you’re looking for Florida home insurance, you’ve probably come across Tower Hill Insurance Group. But if your search for a Tower Hill home insurance policy left you with more questions than clarity, you’ve come to the right place.

Founded in 1972 as Mobile Home Insurance Associates, Tower Hill Insurance Group ( THIG ) is one of the largest insurance companies in Florida and is headquartered in Gainesville. THIG consists of four Tower Hill subsidiaries

• Tower Hill Prime Insurance

• Tower Hill Preferred Insurance

• Tower Hill Select Insurance (merged with Omega Insurance in 2020)

• Tower Hill Signature Insurance

All provide insurance coverage to over two million individuals and businesses in 17 states and counting.

Whether you’re seeking a reliable home insurance company or trying to find the best company for multiple insurance products, Insurify can help you compare insurance providers, policies, and premiums. Use Insurify’s comparison tools to get quick quotes and see whether Tower Hill home insurance rates are on par with other providers. And keep reading for a full guide on Tower Hill home insurance.

Tower Hill Home Insurance Coverages

Tower Hill insures homeowners and business owners across the country through a network of independent insurance agents. It primarily offers coverage options for homeowners, high-value homes, mobile homes, landlords, renters, and condominiums but also provides commercial insurance, dwelling fire, and private flood coverage.

Only Florida homeowners can purchase standard Tower Hill home and renters insurance policies. Tower Hill only issues out-of-state homeowners policies for high-value homes. Tower Hill commercial property policies are available in Alabama, Florida, South Carolina, and Texas.

Florida homeowners considering Tower Hill insurance can expect their policy to include:

Dwelling Coverage

This is your basic property insurance in case of vandalism, theft, and natural disasters like windstorms. Tower Hill recommends purchasing enough coverage to pay for rebuilding your home as well as debris removal and any costs to keep your home on par with updated building codes.

Other Structures Coverage

If you have a garage, pool, fence, or additional structures on your property, other structures coverage makes sure your policy pays for these losses, too.

Personal Possessions

Home insurance doesn’t just protect your home, and a Tower Hill home insurance policy covers your personal property, too. Talk to your local agent to see if you need additional coverage to properly protect expensive belongings like jewelry or furs.

Personal Liability

Tower Hill home insurance will always include liability coverage. This protects your family in case someone is injured on your property and seeks legal action.

Loss of Use

Most Tower Hill home insurance policies include loss of use, or additional living expenses, coverage. This can help pay for your family’s costs of living (like an extended hotel stay) in case a covered storm leaves your home unlivable.

Basic Tower Hill homeowners insurance comes with actual cash value coverage, but policyholders can opt for replacement cost coverage for a higher premium. While most homeowners policies include other protections, like medical payments coverage, Tower Hill doesn’t explicitly say its standard policies include this coverage. Tower Hill’s website directs customers to contact a local agent for more information on policy specifics.

Optional Coverages for Your Tower Hill Home Insurance Policy

Home insurance policies are made to be customized. In other words, you’re probably going to need more coverage than the standard policy provides. Tower Hill’s additional coverage options include:

Flood Insurance

Flood insurance is one of the most important additional coverages for Florida homeowners. No home insurance policy will pay for damages caused by flooding, and while many Floridians qualify for flood insurance through the National Flood Insurance Program, homeowners in low-risk areas might be eligible for cheaper premiums with Tower Hill’s private flood coverage than with the NFIP.

Personal Injury

Similar to personal liability coverage, personal injury can help offset legal expenses in case of false arrest, wrongful eviction, and slander.

Water Backup

If water backs up from your sewer or sump pump, repairing your home is going to cost you. Since homeowners policies don’t include water backup as a covered loss, the extra coverage will be well worth the cost.

Personal Articles Endorsement

This additional coverage option allows policyholders to list specific items that need to be insured. Any items you choose to list on your policy need to be appraised, but the endorsement has no deductible, and certain items like jewelry are covered regardless of whether they’re damaged, lost, or stolen.

Emerald Endorsement

Tower Hill’s emerald endorsement enhances your basic homeowners policy with comprehensive coverage. This endorsement includes “over 15 optional coverages,” according to Tower Hill’s endorsement explainer video. These include replacement cost coverage, higher personal property limits, water backup, identity theft coverage, and more.

Tower Hill doesn’t disclose much information about the company’s home insurance coverage and additional coverage options on its website. The only way to find out more about your specific Tower Hill home insurance options is to speak with a local independent insurance agent.

Available Discounts

Tower Hill doesn’t discuss specific discount options on its website, other than the company’s recently launched discount for homeowners who bundle their Tower Hill home insurance with a SafeCo auto insurance policy.

Talk to a local agent for more information about Tower Hill home insurance discount options and rates.

Claims Process

Need to file an insurance claim? The good news is that you can do so online or over the phone. For a claim (non-flood) on your residential property or a flood claim with Lloyd’s, you can go to www.THIG.com/report or call 1 (800) 342-3407. If you have a flood claim with Tower Hill Prime – Wright Flood, you should go to www.THIG.com/wright or call 1 (800) 820-3242.

Once you submit your claim, you’ll be assigned an adjuster. The adjuster will examine the damage and determine your payout (minus your deductible.

Tower Hill Home Insurance Reviews: Customer Satisfaction

• A.M. Best Rating: B++

• Better Business Bureau Rating: A+

• NAIC Complaint Ratio: 28.35

AM Best reduced Tower Hill’s financial strength rating from A- to B++ (which still indicates good financial standing) in December 2020, citing the company’s recent difficulty managing increasing volumes of “challenging claims.”

The rating service recognized that Tower Hill has been working to fix these claims and underwriting complications through “rate increases, more aggressive agency management, refinement of underwriting schemes, and more selective risk criteria.” But ultimately, the company’s “underwriting performance has not yet stabilized.”

Potential customers may face higher rates with Tower Hill than with other insurers until the company addresses these issues.

Tower Hill home insurance reviews show that the company’s responsiveness leaves customers wanting more.

BBB customer reviews rate Tower Hill 3.36 out of 5 stars. This, paired with high NAIC complaint ratios (the industry average is 1) for all three Tower Hill companies, reflects policyholders ’ frustrations with the insurance provider.

The number one reason for customers’ NAIC complaints was claims handling. Customers and even a contractor who worked on Tower Hill policyholders ’ homes also left complaints with BBB regarding Tower Hill’s latency in paying out covered claims.

Some long-term customers voiced concern when Tower Hill unexpectedly canceled their policies or issued notices of nonrenewal.

Still, the company resolved many complaints that customers brought to BBB ’s attention, especially cases regarding claims payments.

While Tower Hill home insurance reviews largely indicate customer dissatisfaction, some customers continue to be impressed and pleased with the company’s insurance coverage and customer service.

Severe weather caused over $60 billion in damages globally in 2020, and more than 80 percent of these damages occurred in the U.S. Floridians alone were struck with 30 named storms, 13 hurricanes, and six major hurricanes in 2020, according to the Tampa Bay Times, and it seems Tower Hill has found itself in a slump following the record-setting year. But with 49 years of experience in the insurance industry, Tower Hill has the expertise and financial strength to recover after periods of stress.

Frequently Asked Questions - Tower Hill Homeowners Insurance

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Tower Hill Insurance Overview

Tower Hill has the experience and network of affiliates to provide Florida homeowners with exceptional home insurance coverage. The company’s current financial and customer service standings show that Tower Hill took a hit in recent years but is working its way back to normalcy. Before diving headfirst into a Tower Hill home insurance policy, use Insurify’s comparison tools to make sure you’re getting the perfect policy and rate for you with a home insurance company you can trust.

Tower Hill Home Insurance Contact Information

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